Trigonix inc. Privacy Policy
Thank you for visiting the website of Trigonix inc. and for reading its Privacy Policy (hereafter referred to as “the Policy”).
By using our website, systems, and services, you acknowledge that you have read and understood this Policy. Furthermore, you consent to the processing of your personal information in accordance with the procedures outlined herein.
This Privacy Policy includes the following sections:
- Objectives
- Entry into Force
2.1 Compliance with Québec Law 25 - Consent
- Data Collection
- Use of Collected Data
- Purposes of Collecting Personal Information
- Data Collection Mechanisms
- Access Methods
- Sharing Information with Third Parties
- Cookies and Similar Technologies
- Storing Personal Information
- Other Information
1. Objectives
Respecting your privacy and personal information is very important to our company.
Through this Policy, we aim to protect your privacy in accordance with applicable law.
To protect your privacy, Trigonix inc. commits not to collect, process, or share any personal information without your consent. However, Trigonix inc. may collect, process, or share personal information if permitted or required by law, in which case your consent is not necessary.
This Policy aims to inform users about the purposes and mechanisms of collecting personal information by Trigonix inc. or any person acting on its behalf. It is designed to be as clear and transparent as possible to allow users to give fully informed consent to the terms and conditions outlined herein.
For the purposes of this Policy, “personal information” refers to any information about an individual that identifies them or makes them identifiable. We make every effort to anonymize, pseudonymize, or aggregate our clients’ personal information so that individuals can no longer be identified.
2. Entry into Force
This Policy is effective as of October 23rd, 2025.
2.1 Compliance with Québec Law 25
Trigonix inc. complies with the Act to modernize legislative provisions as regards the protection of personal information (commonly known as Law 25), adopted by the Government of Québec.
This law strengthens individuals’ rights to privacy and introduces new obligations for organizations that collect, use, or retain personal information.
In accordance with Law 25, Trigonix inc. designates a person responsible for the protection of personal information, ensures transparency in its privacy practices, and implements appropriate governance policies and procedures related to data retention, security, and incident management.
Individuals have the right to request access to, correction, or deletion of their personal information, as well as to withdraw their consent for its use, in accordance with the provisions of this law.
3. Consent
We are committed to obtaining consent before collecting a person’s personal information. Consent may be explicit or implicit and may be given directly by the person concerned or by their legal representative.
We prioritize explicit consent, whether verbal, electronic, or written. However, implicit consent may be reasonably inferred from a person’s actions or inactions.
For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question constitutes implicit consent to the collection of personal information.
If we wish to use personal information for a different purpose, we will explain the new purpose and request consent before doing so.
It is not always possible, particularly when authorities request disclosure, to obtain consent before sharing personal information. We will never disclose personal information in a manner that does not comply with this Policy unless required or permitted by law.
4. Data Collection
Personal information is collected in a manner consistent with the objectives and purpose of this Policy.
We collect your personal information for reasons such as:
- To provide products and services: We collect and process data and necessary information to fulfill our missions and contractual obligations.
- To meet legal requirements: Personal information is collected to comply with applicable laws, regulations, and international agreements.
5. Use of Collected Data
Trigonix inc. may collect personal information in various ways but will do so only through lawful means and only to the extent necessary as permitted or required by law or by this Policy.
The type and sensitivity of personal information collected may vary depending on context. We will always inform you about the nature of the information we collect and how we intend to use it.
We protect all collected personal information. Among the data we may collect, we pay particular attention to:
- Your name and contact information: first and last name, email address, mailing address, telephone number, and similar contact details.
- Signatures: signatures required to create automated verifications.
6. Purposes of Collecting Personal Information
- To provide products and services: We use data to deliver our products and services and provide efficient and interactive customer service.
- To improve our products and services: We use data to enhance our offerings, including adding new features.
- To develop new products and services: We use anonymized or pseudonymized data to better understand customer needs.
- To provide customer support: We use data to identify and resolve issues, restore account access, and provide other support services.
7. Data Collection Mechanisms
Trigonix inc. places the highest importance on the security of personal information and commits to handling it in accordance with industry standards.
We use personal information solely for the purposes for which it was collected, as outlined in this Policy.
However, absolute protection cannot be guaranteed given the inherent limitations of Internet data transmission. As a result, personal information transmitted to us is ultimately done at the user’s own risk.
8. Access Methods
Trigonix inc. ensures that all personal information in its possession is as accurate and complete as possible.
You have the right to request access to your personal information to verify it and request correction if inaccurate.
If you believe your personal information is inaccurate or wish to access it, you may make a request using the contact details provided at the end of this Policy.
We will take reasonable steps to provide timely access to your personal information. For security purposes, we may need to verify your identity.
In certain cases, access may be refused—for example, when disclosure would reveal another person’s personal information or when legal restrictions apply. If this occurs, we will inform you of the reasons for our decision.
9. Sharing Information with Third Parties
We do not share your personal information with companies, organizations, or individuals outside Trigonix inc., except with our authorized suppliers or partners who require such information to provide a product or service, and only under the following circumstances:
- With your consent.
- To store personal information on their servers, which may result in storage in foreign jurisdictions.
- To comply with legal obligations or court orders.
Trigonix inc. will never sell or lease your personal information to third parties.
10. Cookies and Similar Technologies
Trigonix inc. may use cookies and similar technologies to collect information about visitors to our website and recipients of our communications.
Cookies are small files sent by a web server to your browser when visiting a website. They help identify connections and improve the browsing experience (e.g., remembering search history or items in a shopping cart).
You can adjust your browser settings to be notified when cookies are used or to refuse them.
Please note that our website may contain links to third-party sites. This Policy does not apply to those sites, and Trigonix inc. is not responsible for how third parties collect or process personal information.
11. Storing Personal Information
Trigonix inc. retains personal information for varying periods depending on its nature and usefulness in providing products or services.
During retention, we implement appropriate physical and technical safeguards.
Personal information may be stored in the cities where Trigonix inc. has offices or where cloud servers used by the company are located.
It may also be stored outside your country of residence if a third-party provider or partner operates in another jurisdiction. In such cases, your personal information may be subject to the laws of that country, and local authorities may access it.
Once the retention period expires, personal information is destroyed. Only anonymized or aggregated statistical data may be kept longer.
12. Other Information
Modifications to the Privacy Policy
We may update this Privacy Policy from time to time. Any reduction in your rights will not be applied without your explicit consent.
The date of the last update will always be indicated, and archived versions will be available upon request.
If significant changes are made, a notice will be published on our website or sent to you by email.
Person Responsible for the Protection of Personal Information
For any questions, comments, or complaints regarding this Policy, please contact:
Natale Sapone
Trigonix inc.
399 Place de Louvain, Montreal,
(Quebec) H2N 1A1
Telephone: 514-874-0443
E-mail: nsapone@trigonix.com